Social Media Marketing

No! You do not have to sign a contract when working with us. You can cancel, upgrade, or downgrade your subscription at any time.

No. You can cancel your subscription at any time. Unlike many marketing agencies, we don’t require you to enter long, multi-month contracts. We do, however, offer quarterly and semiannual plans with discounted rates.

No! There are no hidden onboarding or cancellation fees. You only pay the monthly fee plus any extra services you purchase. We pride ourselves on transparent pricing!

You can subscribe to our service using a credit card on our website. We accept all major credit cards. After signing up, you’ll gain access to our Client Portal, where you can manage your plan, submit post ideas and images, update payment information, or cancel your subscription. We use Stripe for secure payment processing.

There are two steps to getting started:

1. Once you select a plan, complete the Intake Form with questions about your business. Questions will range from “Describe your products and services” to “Tell us about your target audience.” Don’t worry – it won’t take more than a few minutes!
2. Schedule a short onboarding video call with your social media manager so that we can access your social media accounts. We support Facebook, Instagram, Twitter/X, LinkedIn, and Google Business Profile.

After completing these two steps, we will start creating social media posts for your business.

Two Step Social is based in Santa Ana, California. Our team is entirely full-time, and all our content is created by one of our in-house social media managers.

Hundreds of businesses and organizations worldwide trust Hoopla Social to create social media content. We have worked with clients in dozens of industries, from real estate to SaaS and eCommerce to health services.

We currently create content for the following platforms: Facebook, Instagram, LinkedIn, Twitter/X, and Google Business Profile.

We research your niche, products, and services before creating any posts. We also research your business’s line of work to understand your industry lingo better.

We have extensive experience creating posts for dozens of industries, including hospitality, real estate, non-profits and NGOs, consulting, media, healthcare, software, eCommerce, and more. Chances are we’ve already worked with someone in your niche.

Yes! Our team of design experts creates unique and original posts for each customer. Every post will be relevant to your organization’s brand and industry.

After onboarding, creating the first monthly round of posts takes approximately five to seven business days. This process will be repeated each month, and you will receive a fresh round of social media posts.

Yes! Please regularly send us your images, photos, and other digital assets. Because we create your social media posts in monthly “rounds,” we kindly ask that all materials be sent at the beginning of each service month.

The number of likes and followers you receive can depend on several things, including hashtag usage, industry, geographic area, and more. For some businesses, posting can lead to organic engagement. For others, posting won’t necessarily lead to growth. We strongly recommend partnering with an engagement service, such as Social Boost, for account growth.

Two Step Social partners with Social Boost to help you build your Instagram following. Click this link to learn more about their service. With plans starting at only $57 per month, Social Boost has helped many clients grow their organic Instagram followings.

Our content creation services are designed to create a professional, consistent presence for your brand on the leading social media platforms. We encourage you to consider paid social media ads if you are looking for immediate sales, leads, or web traffic.

While organic content can, over time, boost sales, we believe in transparency: organic social media content alone will not necessarily result in immediate sales or leads. But remember, if you opt for paid ads, having a strong organic presence remains essential.

We don’t currently provide outbound engagement services for Instagram. However, we’ve partnered with Social Boost to help you generate more engagement. Social Boost offers low-cost monthly plans, and their service has helped dozens of Two Step Social clients build their organic Instagram audiences. Click this link to learn more about their service.

No. We do not manage paid social media campaigns at this time. Two Step Social currently offers only social media content creation services.