Refund Policy

  • Cancellation Fee. A 50% fee of the total project cost is charged to you for any cancellations made to answer for costs of set-up requirements and billing in relation with the services where the project billed has not been completed.
  • Payments previously paid are already non-refundable even if project has not been completed prior to cancellation. You must provide Hoopla written cancellation 30 days prior to your next billing date. Cancellations requests shorter than 30 days will require a final payment. To cancel, you are expected to send a cancellation notice through email to hello@meethoopla.com.
  • Refunds and guarantees. All set-up fees and monthly fees are non-refundable.